Refunds for RoleRasta access passes

1. No automatic renewal

Access passes do not renew automatically. You are charged only when you actively purchase a pass. Expiry of an access period does not create a new charge.

2. When a refund may be approved

A refund may be approved where:

• You were charged more than once for the same intended purchase.
• Payment was confirmed but the purchased access was not activated.
• A material technical failure attributable to RoleRasta prevented meaningful use of the paid service and we could not resolve it within a reasonable period.
• The transaction was unauthorised and the claim is supported by the payment provider’s verification process.
• A refund is required under applicable consumer law.

3. Situations that normally do not qualify

• Changing your mind after using paid features.
• Not receiving an interview, offer, response, or preferred salary.
• An employer closing a role, changing requirements, rejecting an application, or not responding.
• A disagreement with an eligibility or matching signal where the underlying paid service remained available.
• Failure to use the pass before its expiry.
• Issues caused by your device, internet connection, email provider, or third-party employer website.
• Account restriction resulting from fraud, abuse, unlawful use, or a material breach of the Terms of Use.

4. How to request a refund

Email support@rolerasta.com as soon as reasonably possible, preferably within seven days of the transaction. Include the account email, transaction reference, purchase date, selected pass, reason for the request, and any supporting evidence.

The seven-day request window helps us investigate quickly. It does not limit any non-waivable right available under applicable law.

5. Review and timing

We may verify account usage, access activation, transaction records, and payment-provider information. We aim to respond to a complete request within seven business days. Approved refunds are returned through the original payment method where possible. Bank and payment provider processing times are outside our control.

6. Partial refunds and access

Where a partial refund is appropriate, we may consider the access period already used. Access associated with a refunded or reversed transaction may end immediately. Duplicate charges and payments that never activated access are normally reviewed for a full refund.

7. Chargebacks

Contact us before filing a chargeback so we can investigate. Fraudulent or abusive disputes may result in account restriction. This does not prevent you from exercising rights provided by your bank, payment provider, or applicable law.