Product Manager Middle [Internal IT Support]

Job description

We are looking for a Product Manager to join our Internal IT Support team and shape how internal IT services develop across Plata. Internal IT Support brings together several teams responsible for different parts of the employee experience - from devices, access, and software to Service Desk and technical support. The key challenge of this role is to bring these areas together around one product strategy, clear priorities, and a shared roadmap. You will focus on making everyday IT experience simpler for employees and more efficient for the business. This means going beyond improving individual support processes: identifying the root causes of recurring issues, finding opportunities for automation, reducing manual work and support demand, and measuring the impact of these changes. Challenges that await you: • Define the product strategy, priorities, and roadmap for Internal IT Support • Lead product discovery to understand employee and business needs and identify the most important problems to solve • Build and prioritize the product backlog based on data, user needs, business value, cost, and risk • Improve end-to-end employee journeys across internal IT services, from onboarding and daily use to offboarding • Drive automation and process improvements to reduce manual work, recurring issues, and avoidable support requests • Define product metrics and measure how…