Inside Sales Supervisor

Job description

Inside Sales Supervisor Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process. This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day. What You’ll Own Inbound Sales & Customer Communication • Answer incoming calls and emails from current customers and leads. • Demonstrate strong knowledge of the company’s products. • Determine the appropriate next steps for each customer inquiry. Sales & Closing • Manage customer inquiries throughout the sales process. • Prepare quotes and close orders. • Answer customer questions and complete required paperwork. • Take ownership of opportunities from inquiry through close. Lead Follow-Up • Maintain long-term leads through consistent and proactive follow-up. • Keep opportunities moving forward through timely…