Growth Marketing Manager

Job description

The agency operates in pods - small, autonomous growth teams led by elite team leaders. Each pod functions like a mini-agency, and we’re now hiring a Growth Marketing Pod Leader to own our next pod. This role requires someone who is: 1. Client Success & Client Communication Exceptionally strong with client success and communication - a world-class level CSM. You must be able to operate as a top-tier CSM (Client Success Manager) for your pod: • Burning desire to ensure clients get what they need from our service to succeed with us • “Service-first” mindset - always wanting to serve clients EVEN if they have high expectations or are more intense/custom • You GENUINELY care about clients, and you are LASER-FOCUSSED on ensuring our clients win with us • Confident running all client calls • Able to persuade, upsell, and sell the strategy • Able to handle escalations, objections, and complex problems in a calm and confident manner (if problems appear, you can turn frustrated or worried clients into loyal ones by solving problems and finding solutions, with confidence) • Be charismatic, emotionally intelligent, highly proactive, and a pleasure to work with • Be incredibly detail oriented • Promote long-term client retention and prevent churn by building deep trust and alignment • Navigate conflict, emotion, or uncertainty with ease • Handle high-pressure situations…