Functional Lead - Microsoft Dynamics 365

Job description

Job Title: Functional Lead - Microsoft Dynamics 365 Location : Remote, Pakistan Role Overview: We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing. Key Responsibilities: • Lead business process mapping and functional design for CRM across Sales, Service, and Marketing. • Translate business requirements into Microsoft Dynamics 365 CRM functional solutions. • Configure and optimise relevant Dynamics 365 modules, workflows, business rules, forms, views, and processes. • Collaborate with business stakeholders to understand requirements, identify process improvements, and ensure effective CRM adoption. • Prepare functional specifications, process documentation, configuration documents, and user guides. • Support solution testing, validation, and user acceptance activities. • Deliver user training and knowledge-transfer sessions for business users and key stakeholders. • Provide functional guidance to technical and implementation teams throughout the CRM lifecycle. • Ensure solutions align with CRM best practices, business objectives, and user experience expectations. Required Experience &…