Customer Support Associate

Job description

We are seeking a self-motivated and customer-focused Customer Support Associate . In this role, you will provide technical and business support to clients, assist with onboarding, support our portal and integrations, and help ensure a seamless customer experience. The ideal candidate combines strong communication skills with technical troubleshooting and problem-solving abilities. You will work closely with customers through email and phone support, diagnose and resolve issues, and proactively identify opportunities to improve the overall customer experience. Key Responsibilities • Support clients with the use of the company portal, integrations, and related systems. • Develop a strong understanding of the company's Self-Determination Program and its business processes. • Assist with onboarding new clients and help ensure a smooth implementation experience. • Respond promptly and professionally to customer inquiries through email and phone. • Troubleshoot and resolve technical and customer-related issues effectively. • Investigate issues, identify root causes, and provide clear and practical solutions. • Maintain clear and timely communication with customers and internal team members. • Work independently while escalating complex issues when necessary. • Identify recurring customer concerns and recommend improvements to enhance customer satisfaction and support…