Customer Success Manager

Job description

ABOUT the employer the employer is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion. ABOUT THE ROLE This is the first dedicated Customer Success hire at the employer. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one. You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it. One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two. KEY RESPONSIBILITIES Onboarding and activation - Own the onboarding of new buyers end to end, from first purchase to first repeat purchase. - Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads…