Customer Service Supervisor

Job description

Customer Service Supervisor Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team. You’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience. This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative. What You’ll Own Customer Service Leadership • Lead and support a two-person customer service team. • Review customer interactions and provide coaching and feedback. • Delegate daily tasks and help the team stay focused on priorities. Customer Communication • Handle customer and lead inquiries by phone and email. • Spend up to half of the day communicating with customers by phone. • Provide knowledgeable, professional support and answer product-related questions. Sales & Quoting • Turn customer inquiries into quotes and sales opportunities. • Answer customer questions and complete required…