Care Navigator

Job description

At the employer (YC W18) , we’re building a global social safety net for remote workers—simple health, insurance, and retirement products designed to replace national welfare systems. Our mission is to remove geographical borders as a barrier to equal opportunity and freedom for everyone. If we succeed, we believe this will be one of the most important tasks of our time. We are seeking a Care Navigator to support the members on our US health insurance plan. Our goal is for members to feel taken care of the way the best social security systems in the world take care of their citizens - covered, without having to worry about their bills. You will be the person who makes that real: helping members understand their benefits, find high-value in-network care, and get through the appeals process when they need it. You'll be the connection between members and external partners, as well as internal teams, and the person a member turns to when their plan gets complicated - a confusing bill, a denied claim, a question about what's covered. You'll also help improve our product based on the patterns you notice in claims and cost data across the cases you handle. 💻 Your responsibilities will include: • Being the warm, persistent point of contact a member can hand a confusing bill, denial, or complex question to • Helping members navigate the appeals process when they don't know where…