Administrative Assistant

Job description

Administrative Assistant Position Type: Full-Time, Remote Working Hours: U.S Business Hours About the Role We are looking for an organized, proactive, and customer-focused Administrative Assistant to support lead intake, customer outreach, appointment scheduling, and CRM management. This role is highly focused on keeping the lead pipeline organized and moving. You’ll communicate with prospective customers, schedule appointments for the sales representative, maintain accurate CRM records, and help ensure leadership has a clear view of pipeline performance. What You’ll Own Lead Intake & Management • Receive and accurately log incoming leads. • Ensure every new inquiry is captured in the CRM promptly and without gaps. • Maintain complete and accurate lead records. Lead Outreach & Scheduling • Call prospective customers to understand and qualify their needs. • Answer initial questions and introduce the company professionally. • Book appointments for the sales representative to visit customers and present estimates. CRM Workflow Management • Move leads through each stage of the pipeline consistently. • Keep lead statuses current and accurate. • Maintain CRM data so the team can track set rate, close rate, and other key metrics in real time. Customer Communication • Serve as a professional and knowledgeable first point of contact. • Answer customer questions and set…